Customer Testimonials
I had one headlight replaced verbally told 145 and only took 15 minutes when done he told me he quoted 165 which was a lie. Never coming back
Customer service was great. They kept me informed about the status of service on my car with several messages. No problems at all which is very refreshing!
Very Nice folks that are friendly Good service when I took my truck there Yeah
Great place to do business the staff was friendly and helpful. This is the second truck I have purchased from them
Great place friendly people great experience here purchasing my new truck it’s the second truck I’ve bought here in 3 years
I'm impressed!!! This team cared enough to work a complex problem on my 2002 Jeep until it was fixed right. Other service centers would even look at it. I bought my Liberty new in 2001 from Milton Chrysler Jeep and have been meticulous in maintaining it. That dealership had since become SS CDJR yet they were still willing to work my vehicle. In September 2023, I started getting the airbag warning light. My local mechanic identified a generic left front impact sensor bad code. He did not have Jeep/Chrysler diagnostic equipment and recommended taking it to a dealership. I tried to ...
Made things right! Had engine light come on after leaving the lot. After taking it to another Ram dealership they determined the previous owner put in an after market air duct. Sandy Sansing replaced all 3 parts for us free of charge. They made things right and that goes a long way with me. I will recommend them in the future to anyone looking for a trustworthy dealer.
Everyone in the service center is amazing. Tyler is professional, polite, and very accurate with the timeline he gives you. Everyone I have interacted with in this department seems very genuine and caring.
Poor Communication, Incomplete work and lack of attention to details. High cost with respect to work completed.
Tyler, my service advisor did an excellent job of keeping me informed about the serving of my vehicle.
I had a very nice service experience with Chris O keeping me updated very regularly. My thanks to him for his professionalism and expertise.
I am livid. We bought our car just a week ago and now it won't even start. Steve Johnson worked out what we thought was a deal, but I would have never came here if I had known that they would put us in a car with issues. The day after we drove off the lot, the check engine light came on. The dealership offered to look at it the following Friday, but after dropping off the car and paying for an Uber, it sat at the mechanic for 8 hours and all they did was lift the hood. Johnson ...
Well within the promised time and easy to use application. Alerted when the truck was finished. Thanks
Paid over 1000 for abs work and did not fix the issue. They had it for 2 days did not do 1/2 the job and with in 50 mile the abs light cam back on. Now I have to take it back and leave it for another few days.
Customer service was good and my service advisor was able to keep the final repair the same as the estimate. The only downside was the “personal consumer portal link” was inaccurate and caused me to call serval times for updates. Finally, the smallest issue I had was the trim panels not correctly reinstalled.
Time spent to dealership was well worth it. We got our jeep diagnosed correctly with an estimated cost.
Horrible service department!!! I brought my 2014 Durango in for service for a simple headlamp adjustment. I was told because I had aftermarket bulbs the headlamps couldn’t be adjusted. xxx? The adviser told me it would be $1388.00 plus tax to install a new headlamp assembly for both sides. She said the parts department said the bulbs were no longer available and the aftermarket bulbs I had are causing the problem. I stopped at the local shop that does my maintenance and they made the adjustment while I waited, at no charge. The tech said he didn’t understand why the ...
The service department was very courteous and professional. Tyler was very polite and friendly. I was kept up to date on the progress and notified when it was complete. Would highly recommend.
Sales people were great! Service was the worst I've dealt with... not the people, just the work done and cost!!! Thanks for trying Chris.
Eight weeks to complete repairs is unacceptable. * It took a week for the mechanic to even look at my vehicle in order to see what the problem was. * He determined it needed a part, to be ordered. *”Needed part is on back order, should arrive within 11 days.” *”No loaner vehicles available, dealership only has six and all six have been out for a long time!” * Part finally arrived after 6 weeks in shop, did not fix the problem. *“Battery will not hold a charge, new battery needed.” * Still need another part, part was ordered. * $2400.00 and 8 weeks later I finally got my ...
Service department is horrible. Took 10 months to get rim repair scheduled. Charged me 175 dollar diagnostic fee to tell me they wanted more time to diagnose the issue and wanted me to authorize an additional 380 dollars for a turn signal issue with only 36,600 miles with a 5k dollar maintenance/extended warranty package. This dealership is a complete scam artist and you should avoid at all cost
Over charging oil for my vehicle when I only use 4.5 qts. And you charge for 5. Rip-off!
everyone was very nice helpful and friendly. the environment was clean and welcoming. service took a while but thats how it is everywhere.
Employees are friendly and efficient. I am not accustomed to taking a vehicle to the garage as my husband (deceased) made arrangements for auto care. The location in Milton is convenient and the atmosphere pleasant.
Wow such a great experience , Easy process ,great hospitality ,Be sure to ask for Bill Herder
Fixed recall and was ready when promised
Fast friendly and helpful service department!!
They always take care of me and in a timely, professional manner
Great customer service responsive and kept me up to date.
Great Experience, they took care of me and my vehicle. Service Advisors were very helpful and knowledgeable. I'll be back for future service needs.
However nice they may be, they do not check everything. I’ve had to complete small services on my own directly after my appointments. The first time I had a running light out and that was not changed. This time my washer fluid is out. Makes me worry how thorough service has been. It doesn’t pay to have a service plan and if I could get mine refunded, I would.
I dropped off my jeep for an oil change. Got it done fast with no appointment. Will always get service done here
They kept my car for two months to do a recall fix and my battery died because they didn't disconnect it and they charged me $40 to take out my old battery and put in the new one that I brought to them. So I was supposed to be getting a free service but ended up paying them when I shouldn't have. They fixed the part on my car but charged me for something that was there fault. So I guess just make sure there treating you right. This was just my first experience with them.
Friendly, Staff helpful ,great. Service dept and parts dept was
Jamie was so wonderful to work with! This was the most pleasant car buying experience I’ve ever had. She was helpful, straightforward, and we felt no pressure. She sent me videos of cars I asked about and was honest about shortcomings on the vehicles. She also remembered what was important to us specifically. The next time we need a vehicle we will definitely come to Jamie first
Recently purchased 2024 Jeep Wrangler Rubicon 392 from them. It was a big purchase, and while many dealerships wanted a $10k mark up over MSRP, this dealership gave me a very fair deal and even some savings to MSRP which I really appreciated. Steve in sales truly made this the best buying experience I've ever had with a new vehicle purchase. No haggling or song and dance, right to the point, made me feel like he was on my side and there for me, and worked a very good deal for me. Follow up after the sale has been top notch ...
Service for recalls went great! I was even supplied with a vehicle while mine was in the shop.
Timely and good service, Great communications , while my truck was in shop . Will use again.
Chris Glover, Scott Wells, Brian McCurdy are the most lying, dishonest and deceitful people I have ever worked with. Tried to resolve an issue and had to eventually get on the phone with Chris because the lies just kept coming. Chris was giggling about the situation like he was proud of his guys for ripping us off $1,000. DO NOT do business here!!!!!
Kind service personnel promptly to responded to my repair needs and service was completed in the time I was told it would take.
Killed battery and washed their hands of it after 3 week repair. This is my third over $1,000 repair and I've always been happy. I recently had a transmission changed on a Ram 1500. When I got the 2020 vehicle back, it was likely jump started as it was running, which has not been the usual. I drove less than 3 miles to stop for something and it was deader than a door nail. I had to get it jumped. I called them Monday after I tried to charge the battery for 2 days, to know avail. The front desk (not Sam) and the mechanic ...
Looking for a new car or new to you? Go see Tyler. He is the best dealer I’ve experienced. We were looking at cars for a week both online and onsite. We emailed asking to test drive a car and shortly after I received a video of Tyler introducing himself while showing me the car. He had the car ready for us and answered all our questions. If you want someone who is professional and personable Tyler is your guy. Most people dread car shopping but we had a great time laughing most of the night.
Great customer service. I dropped my vehicle off and the service department stayed in communication with me. Everyone I dealt with was professional and friendly. I will definitely continue to use them in the future!
Great customer service and well explained my car issues
Ask for the best deal. Got nothing off and 899.00 document fee. We left
Customer service was great taking the time to answer my questions & setting an appointment. Drop off & pick up was easy also with great service. My vehicle service was for a recall.
Great service. Great dealership. Very happy with my experience. They took good care of me.
Their service department is the worst I’ve ever dealt with, there’s always a reason why they can’t repair your vehicle. There are short on staff they can’t get parts and they can’t make your vehicle priority even after several months setting. My vehicle is been in the shop for 10 months in the past 2 1/2 years I was told today there’s a lot of vehicles that have been in service for longer than mine like I should be comforted that my vehicle is only been in for three months this last time and they will get ...
Very happy with the work done on my Jeep, excellent communication, and timeliness of completing the work.
Love our new Wrangler, Dean was great to work with. We will definitely recommend you to our friends.
Very impersonal. I had to call them to check on special order parts. Acted like i was inconvience.
They are always efficient and do a good job. I hate that this issue was so expensive, but the guy was quick to let me know the issue, and got my Jeep back to me in a few days. Thankfully I was out of town and didn’t need it.
I recently completed a trade-in with Sage as my rep. He was amazing from the initial point of contact, the process went seamlessly & SO quick. His followup with me was also appreciated & he made sure that I had everything I needed. I would definitely use them in the future. ASK FOR SAGE!
Great service and no dout the best dealership in the area. I have purchased five vehicles over the years, here.
ASK FOR STEVEN! We just bought our new Willy's jeep and Steven was absolutely wonderful to work with. We had a very hard time deciding and he worked with my husband for two weeks and then with both of us for several days until we made our decision. I think we did about 20 test drives and he continuously reassured us that he "wanted us to find what is right for us." What a great car buying experience.
I am always happy to give a 5 star review to a person or business when they are truly deserving. Sandy Sansing Dodge and Bill Herder are indeed deserving. Initial contact from our salesperson Bill was an introductory video of himself and a quick walkthrough of the vehicle I was interested in. I have never had a salesperson or dealer do that before and it was very much welcomed. I spent the least amount of time out of any dealership I have been to during the buying process. I was in and out with the truck we needed and running errands ...
Scotty Mechlings was a pleasure to deal with at Milton Dodge! My experience was so quick and easy. The car I wanted was in Pensacola at another dealership, we had to drive over and get it. I showed up at 9:30 am, and the paperwork was done and I owned the car by 2pm. Go see Scotty!!
Scott Mechling is a great salesman at Sandy Sansing Chrysler Dodge Jeep and Ram Milton, Scott went the extra mile ensuring the deal was met with the customer in mind. The after sales support / questions was very well handled and fast. I would recommend him to anyone looking for sales support to find their next vehicle. He was friendly, asked about wants and needs versus the get a sale and move on. Thanks Scott
Return customer. Easy to schedule. Professional and courteous service staff.I was in and out well under an hour. I will always use this dealership for my needs.
Leslie Grant and technician associated Derek not sure of his name THE BEST this dealership gets it done!! Accommodating our needs for a ride. As we aren’t from the area talking to our home town mechanic and sourcing our problems correctly your in great hands with Sandy Sansing !!!
It's a little bit more of the same time
I checked the Dodge dealership in Ft Walton Beach, Pensacola and Milton. The Milton dealership had the best prices as well as a quick appointment. I strongly recommend Sandy Sansing in Milton. Thank you for a job well done. 👍
In my search for a new vehicle I visited many dealerships. Some of those I walked the lot multiple times even strolling through the showroom without a single salesperson acknowledging me. Very disheartening. I happened to drive by this dealership and said what the heck I'll give it a try. I was met by Desmond as I was getting out of my car. Super nice guy and very knowledgeable about his products. Showed me several vehicles and I just wasn't wowed and then he said have you considered Wagoneer. We looked at the Wagoneers and let me tell ...
Just bought a car from here after my car was totaled. Thank you Sandy sansing for the great deal! I definitely recommend this dealership
I have had great experiences with the service department here. Special shout out to Felicity as she communicated me regularly and ensured I had a rental car while my vehicle was in for a warranty repair. Give her a raise!!
Me and my husband went through them and if I could rate them 10 stars I would . James and will accommodated us in every way possible with the budget we had and the amount of room we needed . Our car was in the shop and we actually had no way to the dealer and James actually came and got us . Very accommodating and definitely won me over for future purchases. Would definitely recommend them to everyone I know . Will and James were very nice and pleasant as well as everyone else there ! Definitely will be returning in the future . Also I ...
Very nice staff and quick to get my oil change done with a tire rotation. I dropped my vehicle off and next thing they called me and it's done.
Scott, thank you again for selling Me that ram 1500 . Definitely going to be enjoying driving . Wish you much success .
The communication was great, was waiting on a motor and it took about 90 days with a warranty, just didn’t like they didn’t have any cars to loan you, but I will be happy to use them again.
Had a great experience at this dealership. Sage was great to work with. Got me into a great truck with all I wanted and in price. Would definitely recommend!!
Excellent service
Great customer service and they got me in and out!
Great experience! Had issues with my Jeep and brought it in. The lady who answers the phone was super, super sweet, friendly and attentive to my problems. Think her name was Sam. Brian called me back with the remedies quickly and got everything fixed. Didn’t feel over charged, didn’t feel like I was stupid… just great service! This is my third time being my Jeep in. After calling around years ago… Sandy Sansing in Milton seemed like a good fit. A+++ on all aspects!!
Staff was very courteous and got the job done quickly.
Steve Johnson was very helpful in meeting my needs and dealing with me fairly, with a professional, low hassle buying process. I would recommend.
Joe is an awesome salesman!!! He worked my deal on my trade ins and got the truck I wanted from another Sandy dealership brought to Sandy Milton for me. The whole group of folks (finance, managers and other salesmen) are great folks to deal with!
Joe is an awesome salesman!!! He worked my deal on my trade ins and got the truck I wanted from another Sandy dealership brought to Sandy Milton for me. The whole group of folks (finance, managers and other salesmen) are great folks to deal with!
From drop off to pick up Sandy Sansing exceeded my expectations! My service tech Tyler was transparent and communicative throughout the entire service process of my Jeep. I felt like my concerns were heard and my truck is driving like butter. I look forward to exclusively using this team for all my preventative care and service-related needs in the future due to the excellent level of customer service and quality care I received.
They got me right in and were the best! I appreciate their customer service! Will be back and 100% recommend!
Top notch experience!
Efficient, courteous—Brian’s pleasant manner and friendly response to questions sets a comfortable tone. As a “mature” widow who rarely dealt with automobile issues, I feel confident with the service provided.
Very friendly service department. Got to it when they said they would. Will go back again.