Customer Testimonials
Staff are very courteous and eager to assist.
Disappointed with service. I made an appointment a week in advance.
I arrived early, shortly after opening on appointed day. My vehicle was not looked at until late afternoon. Tech inspection revealed needed parts which were not on hand. Repair said I would have to leave vehicle for a day or two.
I needed vehicle so I picked it up, paid for service and prepaid for parts. Established a new appointment. I was told repairs would probably take 1 1/2 hours to complete. I hope so.
My disappointment centered on the fact that I ... Read More DealerRater - Jun 25, 2026
My wife and I were shopping for a large SUV. We went to sandy Sansing Milton Jeep and spoke with a salesman, Desmond. He was very personable, helpful, and above all else not pushy! Answered our questions to the best of his ability. Salesman often get a bad rap for being overly pushy, and this was not our experience dealing with Desmond or his manager Alan. We ended up buying a Grand Wagoneer L that we had seen advertised on the Internet, and so far we are very happy with it!
Great dealership my family and I have bought several new and used vehicles from here. They always treat you like Family can’t imagine shopping anywhere else..
My wife was promised something simple and the dealership failed to follow through . I feel the the purchase process was miserable . I also feel I was not given the discount I agreed to . I won’t use this dealership again for a car purchase .
Service department was friendly and helpful and was able to fix the problem on our Jeep!
Very friendly and dependable. They informed me that the part for my Jeep was not currently available.
Excellent purchasing experience! Everyone was so nice and helpful with the sales pressure. We drove three hours to buy a car from them and I wish we could go there for future service visits.
Bought a Chrystler Pacifica 6 days ago, 800 miles on it now and already having catastrophic problems. No one is willing to lend a hand or help to get this resolved, we are a one car family and I am now worrying about being able to get to my place of employment in the mornings. Dealer states they have no loaner vehicles and cannot get my vehicle in for an entire week which I will also have to take time off work to attend, if they cannot fix it at that time I am still out of luck because no loaners.
I ... Read More DealerRater - Jan 20, 2026
Good service and great help. I think if they partner with a oil change place. They might sell more vehicles.
I brought my 2012 Jeep Wrangler Unlimited to the dealership to check on a newly installed ABS module and transmission. After a technician checked out both systems he determined the transmission was not functioning properly and should be replaced. I immediately took my Jeep to a transmission Shop. Thank you for your assistance.
I've used Sandy Sansing CDJR in Milton, FL ever since I ordered my 2022 Jeep Gladiator Rubicon. This dealership is the only automobile service center that has ever touched my vehicle. I've had excellent service from them and the service department employees are always customer friendly. Appointments are easy to make and my vehicle is always ready on time. I highly recommend Sandy Sansing CDJR in Milton, FL...
Everyone we encountered was very nice and accommodating. When we needed something from the car they moved the car so we could get it out.
Bought Headlights for 2012 RAM over a two hundred dollar mark up for each one! That is gouging at its best!
Hank was amazing! Very kind, diligent and knowledgeable, my vehicle was completed in a very timely fashion. thank you Hank
Very nice very helpful great pricing and they take great care hot their customers and I highly recommend them
Quick and easy. All my questions were answered professionally. A very friendly atmosphere and an exceptionally clean environment.
They are always very helpful, never have a problem they will help you find a solution, Awesome crew
Good service, great people! But $163 charge for an oil change is way out of line. I get the oil changed there because of a mantinace agreement.
Always outstanding and courteous service. Department and waiting room was clean. Never had a bad experience.
The process was made easy by the staff and they were friendly and honest. The building is nice and was clean as well.
They were very professional and kind. They informed me of all problems or possible problems, and I would recommend them to anyone.
Technician went above and beyond giving me expert advice based on his diagnosis of my 2015 Dodge ram truck. We executed the repairs and the truck is running as expected. Highly recommend service at this place.
Great. Robert was a tremendous help getting my Jeep Gladiator back to normal. Thank you
Although it took a while to get the work done the communication and regular updates was amazing. Parts department need to do a lot better job which is part of the reason my truck was there nearly 2 months
I scheduled the oil change, tire rotation & squeaky door service appointment for my Ram 1500 a few days in advance through the Sandy Sansing online service portal. I showed up about 20 minutes early thinking I would be waiting longer, but my truck was entered into service almost immediately. Their service department uses an app so customers can track the status of the service from intake, completion and payment. I realize there are usually hiccups when doing things online and was expecting some sort of minor crisis, but my truck was ready 30 minutes later. This was my first appointment at Sandy ... Read More DealerRater - Dec 5, 2025
Service department, is a joke at this point and won’t take my calls. Or return them. * came in for daylight running light issue , was told they can’t communicate with the vehicle. “Scam”. $994 approval for full pin testing. We can’t tell what’s wrong unless we can communicate with the vehicle. Haven’t had an issue the last time u checked the U connect system, which you don’t have a record of now. Now the car says U connect needs service from your dealer.
A1 customer service as always. Was pretty easy to set up an appointment. Would definitely recommend
I’ve always been impressed with this dealership. So far, I’ve never had any issues.
Car was picked up on Thursday and towed back in for same issue on Sunday!
Fast, easy and reliable service. I live in Milton and work in Pensacola, and tell anyone who needs a reliable car purchase, to come see you folks.
Jeff got my vehicle quickly and was courteous every step of the way. I always think pricing could be better but the outcome was excellent.
As always I am completely satisfied with the service you provide every time I bring my car for service. You provide me with continuous reports on what is happening and the service is great. PS: The coffee was great too.
Felicity is a good person to deal with. The repair laccomplished ooks to be working good.
They are very friendly and helpful . There’s no pressure on anything that needs to be done
Professional, friendly, my car was ready when they said. They called and kept me up to date!
The best sales people to deal with, went in had a new truck in no time second truck from this dealership but not the last
I have done business with this dealership since 2004 and have always had great service and sales. Just bought a new Jeep this year and was in for first oil change service was perfect. Thank you service department.
Professional, efficient work by nice people. Helped with arranging/ rides to car rental as well.
Satisfied with the oil change and tire rotation on my Ram truck. Organized, friendly, thorough.
Absolutely great service. They replaced the transmission under warranty and the car now runs great.
Service department kept us very well informed via link with all aspects of maintenance to be requested and price ,,
My 2015 Jeep runs like new now with struts and shocks put on. Also the radio, heater and GPS are like they were before the vehicle got hit by an electrical storm current. It took awhile to work with insurance and ordering parts, but once those things were accomplished, the work went great
Everyone was friendly at the Milton Chrysler Dodge and they were able to give my truck it’s first check up and it didn’t take very long. Thanks to all of you Jennifer Robey
Service was excellent. Answered my questions. Staff was very helpful. Waiting area was well kept. Service was completed promptly.
Never use Sandy again!! Worst overpriced service! Appointments mean absolutely nothing to them, they just make customer wait 3 days after appointment was made! $650 for 20 minute job! They don’t care about customers, simply ignoring them and never telling them why they are keeping a car 3 entire days when to repair a wire harness took 20 minutes to repair!!! Never use Sandy ever!!!
Pleasure buying my 3 vehicles from Sandy Sansing and the service department are fast and professional.
Hank was an amazing service writter. Super easy to work. This dealership knows how to take care of their customers!
Great service very quick great sales person The service department was fast very efficient I will continue to use the service department
Robert Jennings and the rest of the crew were awesome!!!! They tool care of all my needs and even set up for next time.
Hank was great. I got exactly what I asked for out of my service call. He made sure I got my car back same day.
At the time I purchased my vehicle, the sales department was amazing and I couldn’t ask for better service and a great deal. The problems that I have with this dealership is the Service Department. I was contacted several times that my vehicle was due for service and that I needed to schedule. Well I contacted the service department just like all the previous times and each time including this latest one, the representative had no idea as to what service I needed. Instead, he asked me what service do I need. I always thought after purchasing a new ... Read More DealerRater - Oct 29, 2025
Service and parts were very professional.. My repair was done in a timely manner and they had the paperwork completed for me.
Sandy Sansing Jeep in Milton performed a routine oil change on my 2023 Jeep Gladiator. Scheduling was simple and the service was performed professionally and in a timely manner. Everyone I had contact with was personable and knowledgeable and the price was reasonable!
I took my car to Sandy Sand in Chrysler Dodge Jeep rim in Milton, Florida because I thought I was losing my transmission power. They diagnosed the problem which was not as severe as I thought it was going to be, but it’s still involved a lot of work to resolve. They worked with my extended warranty company to try to get the work funded, and they gave me reasonable prices on almost everything except the cost of transmission fluid, which I found to be a bit excessive. They got the work done as soon as possible and even ... Read More DealerRater - Oct 25, 2025
Excellent dealership to deal with for any vehicle purchase or. Repairs needed. Totally happy with my recent purchase.
I can't give enough praise to my sales person Joe Jones. He is a rock star in customer service. He genuinely cares about the customer and is great to work with. My new 2025 1500 had a rim issue that he noticed before I drove it off the lot and he took steps to help fix the issue. Hank in service is equally great. Got me taken care of quickly and showed concern with my satisfaction. I will by my next vehicle from Sandy Sansing through Joe Jones.
Everyone there was so nice , compared to other dealerships I have dealt with in the past
I brought my 2021 Wrangler in for a whining noise coming from the rear end (DRIVETRAIN). Before coming in I checked the rear gear oil and found it 1/2 quart low. I topped it off with the Mopar recommended fluid and it still made the same noise. There was, as confirmed by the dealership, no sign of a leak anywhere. They pulled the rear cover and found no signs of trouble. They replaced the cover and charged me $150 for 2 quarts of oil and put in an additive that was not recommended per the Jeep owners manual. They never addressed the issue of ... Read More DealerRater - Oct 23, 2025
Very friendly and knowledgeable staff. I will continue to recommend this dealership to others. Keep up the good work!
I understood the warranty to include maintenance. It does not. Disappointed in representation. Salesman failed.
If there was a zero star I would leave it. I have shopped at this dodge location since I was 20 years old when it was milton dodge. I will say I liked it better when it was milton dodge. My family and I have bought most our cars through milton dodge. I went to sandy sansing dodge and got another used ram this time. When I was waiting on signing for the truck a manager came out and I signed a tablet and he left. I waited to go back and go over everything like normal. They came out and ... Read More DealerRater - Oct 18, 2025
I have not been in one, but I can only imagine a holding cell to be like the waiting room of this dealership. More outdoor seating is needed. I strongly recommend hiring a Chief Customer Experience officer and if you already have one, they should be replaced.
Friendly service and fast service, they keep you informed as they service your vehicle, mechanic staff very knowledgeable.
The service adviser was great and concerned about the problems with my vehicle and got in very fast.
Great service from Jeff the advisor from beginning to the end. Even with several miscalculations
Jeff. Did. Great job communicating all the steps through my vehicle service. Very friendly environment.
I got an appointment quickly. The service was completed in a timely manner and the service staff was friendly
Service department was very friendly, eager to help fix the issue with my daughter’s Jeep. They were very quick to assess the problem and get the parts ordered. They stayed in communication with us the entire time as to the progress and estimated completion time. Everyone was extremely friendly and helpful! We had extremely bad experience with the other local dealership here in Pensacola and refuse to go back, the Jeep was in worse condition when we picked it up than it was when we brought it in. Nothing like that with this group, much appreciated and we will ... Read More DealerRater - Oct 10, 2025
I've had my Jeep up to the shop 5 times and I'm hoping that it is finally fixed. The check engine light has plagued me and now thst my warranty is up, I think now it is fixed
Very disappointed with the service provided and how long it took to get my vehicle back. After more than 3 weeks in your service department I was told 3 different times that 3 different parts would fix my truck and finally I hope the 3rd part actually is the correct part. I was told that the second part was covered under the recal warranty, but the 3rd part is not. It isbthe same diagnosis item. I than was given a bill that was $400.00 more than quoted, but after calling the shop the guy fixed his error. Now after all that I got my ... Read More DealerRater - Oct 9, 2025
Everyone that I’ve had to deal with was top notch I felt like they were another way to make me happy and got everything done in a timely manner
Ive used this dealership for my last 3 cars. I normally have no complaints. This time however I purposefully made an 8:00 appointment because of another place i needed to be. I just needed an oil change and the technician advised a new filter. But the time it took for this oil change was over 2 hrs. So much for making an early appointment . But all, thankfully, was fine and I will continue to use this dealership forever! It definitely deserves 5 stars! Thank you..
This has happened before. They tell you they will call when the vehicle is ready but don’t.
In 2020, we purchased a new 2019 Dodge Ram HD 2500 from this dealership and allow we to say…Fantastic! Fast forward to 2025, we decided after the dealership offered us an even better deal to buy a 2025 Dodge Ram HD 2500 MEGA cab!! Between our 2019 and 2025 purchase and everything in between this dealership, service department, and everyone we have ever interacted with is Superb! We couldn’t have asked more from a dealership which made us come back again.
I had a tire going flat. They told me it had two holes and couldn’t be repaired. I took my vehicle to Eagle and though they had the option to agree with the dealership and sell me a $500 tire, they fixed it for $40. Also I usually go to a place in Pensacola who does my oil and free rotation This dealership charged me a lot to rotate. I prefer using dealerships because they specialize in that make, but I don’t appreciate unnecessary fees and expenses.
Very easy to deal with. Got my jeep in and out and done the first time.
So, I buy a 2015 Ram 3500 Big Horn, any button touched results in the message "Phone Requires Service, Contact Dealership". For 3 months I have dealing with this issue, the service department charges me $227 and...DOESN'T fix it and then tries to gaslight me by telling me the service technician NEVER SEEN THE MESSAGE. YOU CAN'T START THE TRUCK WITHOUT SEEING THE MESSAGE!!!! Then they tell me that I need to come back...FOR ANOTHER $227 Service Charge! And, to top it all off, I paid $300 for UCONNECT...DOESN'T WORK. How does a CERTIFIED DEALERSHIP SERVICE DEPARTMENT NOT ... Read More DealerRater - Sep 25, 2025
Awsome service and quick . Came in for a recall and was told could be up to 3 hours. Took barely an hour.
I would MAYBE recommend this dealership. Girl that helped me initially had no personality and couldn't stop chewing her gum. When I returned, she was busy. I waited a while, so someone else started to help me, then decided not to. Service dept guy came and helped. He was great. Had tires rotated on truck. One tire was in yellow range. It got rotated with its pair from back to front. IF IT WAS IN YELLOW RANGE, WHY DID IT GET ROTATED??? IT'S A TRUCK. THE TIRE SHOULD HAVE STAYED ON THE FRONT!
They were very nice curdious an I felt that they were very nice and careing Steve was outstanding I will definitely recommend my friends an family to sandy sansing again Steve was outstanding I felt that I was family love sandy sansing…
Customer service was wonderful. Very friendly, knowledgeable, and helpful. Would absolutely recommend using them for service.
Repairs were accomplished but it should not have taken more than three weeks to replace shocks
Hank is awesome great communicator and walk me through all the options available Thanks Hank
I’ve bought 3 trucks from here and am well pleased. They are with you every step of the way. From the purchase to servicing the team has been fantastic! Thanks again for all you do!
Great selection. Salesman found the perfect truck. For our needs. Will definitely be back. Thank you
The Sandy Sansing Jeep dealership did a good job with my oil change and tire rotation. Price is reasonable. They do the work correctly the first time.
Friendly and knowledgeable staff, very helpful a quick turnaround, and fair pricing. Highly recommend their services.
Contacted dealership about potential issue. They quickly got me in and to my pleasant surprise my issue was a non issue. They sent me away with no charge!
Service is great!! They are honest and always take great care of me. Felicity and Sam are the best!!
I came in with a problem that I didn't know how to fix and they were very helpful on the issue
So far so good, first time here, very nice customer service, I'm glad to get my transportation back,,,Thank you.
Gunner was excellent and very great to work with. Everything was a great experience, but the only thing I wasn't 100% satisfied with was the detail shop.
Service personnel were friendly. However I had a 9:00 a.m. appointment for an oil change and auxiliary battery replacement. My vehicle was not ready for pickup until 4:45 p.m.
Basically paid $845 dollars for a new battery. Never resolved original problem. Kept car for three weeks without one call from service consultant to give us any updates Disappointing and costly experience
Best Jeep service in the region. Will be using them again even though other jeep dealers are closer
Excellent, knowledgeable service manager Knew what he was talking about rare find these days unfortunately
Everyone at the Sandy Sansing was kind and professional. Caleb our sales rep was amazing and were very knowledgeable and showed a willingness to go above and beyond for us to make sure we were happy when we left. Overall our experience with the team at Sandy Sansing has been such a pleasure.
Good service staff very nice clean waiting area and service e I’d fast because I have to wait till my jeep is service
Sales staff are excellent matching a vehicle with your expectations as well as being friendly.
Standard oil change and tire rotation. It took about an hour which is tolerable. No issues encountered. Thanks